Refund policy

Return & Refund Policy

Last Updated: May 27, 2026

At Joy Sathi, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

Customers may request a return within 7 days of receiving the product.

To qualify for a return:

The item must be unused and in original condition
The item must be returned with original packaging
Proof of purchase or order confirmation is required

2. Non-Returnable Items

The following items are not eligible for return:

Used or damaged products caused by customer misuse
Products damaged after delivery
Clearance or final sale items
Customized or personalized products

3. Damaged or Incorrect Products

If you receive:

A damaged product
A defective product
An incorrect item

please contact us within 48 hours of delivery with:

Clear photos of the product
Photos of packaging
Your order details

We will review the issue and provide a replacement or refund if approved.

4. Refund Process

Once your returned product is received and inspected:

We will notify you regarding approval or rejection of your refund
Approved refunds will be processed to the original payment method

Refund processing may take 5–10 business days depending on your bank or payment provider.

5. Return Shipping

Customers are responsible for return shipping costs unless the wrong or damaged item was delivered by us.
Shipping charges paid during checkout are generally non-refundable.