Shipping policy

Shipping Policy

Last Updated: May 27, 2026

Thank you for shopping with Joy Sathi. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed on Sundays or public holidays.

  • In case of high order volume or unexpected delays, processing time may be extended.

2. Shipping Time

Estimated delivery times within India:

  • Punjab & Metro Cities: 3–7 business days

  • Other Locations in India: 5–10 business days

Delivery times may vary depending on:

  • Customer location

  • Courier partner delays

  • Weather conditions

  • Public holidays or festivals

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.

  • Free shipping may be offered on selected products or promotional campaigns.

4. Order Tracking

Once your order has been shipped, tracking details will be sent to your registered email address or phone number.

Customers can use the tracking information to monitor delivery status.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Joy Sathi is not responsible for:

  • Delays caused by incorrect addresses

  • Failed deliveries due to wrong contact information

  • Additional shipping costs resulting from incorrect details

6. Delayed or Lost Packages

While we work with trusted courier partners, delivery delays may occasionally occur.

If your package appears delayed or lost, please contact us and we will assist you in resolving the issue.

7. Damaged Packages

If you receive a damaged package:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the product and packaging

We will review the issue and provide a suitable resolution.

8. International Shipping

Currently, Joy Sathi primarily ships within India. International shipping availability may vary depending on product and location.

9. Contact Information

For shipping-related questions or support, contact us:

Joy Sathi
Punjab, India
Email: joysathi.support@gmail.com
Website: joysathi.in